Our client, an important actor in the Tourism industry, is looking for reinforcing its team in Anvers.
Le poste
As a Travel Experience Designer, you will be responsible for:
• Assisting agents in making their own bookings on the Travel Agent website, as well as completing bookings.
• Contributing with your expertise to achieve sales objectives and customer satisfaction.
Main missions:
1. Be a key player in customer consideration
• Welcome your client with a premium posture.
• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process.
• Ensure follow-up and client satisfaction.
2. Create a customized travel experience
• Collect and understand the expectations and motivations of clients.
• Make recommendations to create a tailor-made trip.
• Highlight destinations, products, and the Club Med experience.
3. Develop business activity
• Increase your turnover by recruiting and retaining clients, as well as selling additional services.
• Identify business opportunities with clients (M&E, Partnerships, Sponsorship, Influencers, Recommendations).
• Update and follow up on commercial data (customer files, data collection, complaint tracking).
Profil recherché
Skills and competencies we're looking for:
· Good knowledge of travel and the tourism industry
· Dutch mandatory, French is a plus
· Excellent customer service skills
· Passionate about travel
· Team player
· Customer oriented, argumentative skills, oral and written communication skills
