ARENGY is an IT-Digital and Engineering Consulting Company operating in the Middle East from Dubai. Our customers are the most successful industry leaders executing projects around the globe. We are partnering with one of the leading System Company in Dubai. We are looking for a L2 Operations Engineer.
Job Description
Responsibilities:
o Technical support of Cloud, On-Premises, and Hybrid services
o Design and implement changes into the systems
o Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
o Provide technical guidance for new or evolution of services and for consolidated technical analyses
o Lead the optimization of service reliability, performance and security
o Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
o Responsible for product and technical knowledge ramp-up of the Tier II Support team
o Participate in the definition of production requirements
o Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
o Participate at the preparation and review of technical product & customer specific documentation
o Maintain all technical documentation up to date and with quality
o Participate in the 24/7 shift rotation in the team
o Install and configure the solution on hardware or VMware;
o Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
o Write some technical documentation;
o Review the customer acceptance plan documents and updated if needed;
o Assist the development and validation team during the project;
o Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
o Execute the acceptance test plan with the customers;
o Write the Operation and Maintenance Guide (OMG);
Required qualifications
Mandatory skills:
- Unix systems - Has to have basic linux experience (at least 1 year using linux). Needs to know by hard basic linux commands (ps, netstat, rsync, netcat, umask).
- Shell or python or perl scripting programming - Needs to be able to read & understand basic shell scripts. Has to be autonomous in one of the 3 languages for linux tasks automation (bash, python, perl).
Semi-optional – at least one should be autonomous:
- Network - Understands IPv4 protocol (network size, broadcast, default gateway). Knows how packet routing works (able to configure static route or default gateway).
- SQL Language - Should be able to write SQL queries (SELECT, INSERT, UPDATE). Should be able to do table joins and filter out the necessary values.
- Apache and other webservers - Understands apache virtual hosts concept, is able to configure basic proxy setup and understand Directory/Location directives.
- Has experience with SSL certificates configuration and knows the difference between Basic/Mutual authentication.
